Brilliant

Creative Account Manager

Full-Time in United States - Remote OK - $70k - $85k

Join a creative agency that’s cultivating the best corporate gifting experiences in the world through personal white-glove service, amazing gift selections / retail genius, and thoughtful, user-friendly software. Our Creative Partners are at the core of what makes Brilliant special. Similar to an Account Manager, you will partner with clients, immersing yourself into their business and brand, helping them design and produce creative gifts. Using Brilliant’s technology and service solutions you will become a trusted advisor in ensuring clients achieve their goals in marketing, sales / account-based marketing, HR, events and more.

You will work closely with clients to:

  • Develop creative solutions
  • Source and select products
  • Coordinate production logistics
  • Implement technology
  • Manage projects from kick-off to delivery

This hybrid-role also includes:

  • Creative Direction
  • Customer Success
  • Shopping and Retail Trend Analysis
  • Vendor Management
  • Customer Support
  • Exception Handling

You will identify customer needs and work cross functionally with Business Development, Designers, Project Managers, Marketing, Tech, Operations and Customer Support to ensure customer success.

We value creativity, hustle and grit. Ideal candidates are can-do problem solvers, curious learners, proactive communicators with a yearning to deliver excellent client service. Creative Partners are naturally client-obsessed with an aptitude to build long-term, trusting relationships. You know how to work under pressure, effectively multi-task, and can prioritize various clients' needs. You have a good eye and a passion for ecommerce, retail trends and creative, well-designed physical products.

About you:

  • 2+ years of full-time experience in marketing, account management and/or project management
  • People-person with lots of empathy
  • Ability to learn quickly and be nimble in a fast-paced environment
  • Strong customer service mentality + positive attitude
  • Detail oriented and organized
  • Excellent written and verbal communication skills
  • Good eye for design and a creative flair
  • Can easily adapt and is comfortable with change and ambiguity
  • Tech savvy

And finally:

  • You love branding, design and retail. You have an innate curiosity and passion for intentional gifting. You will support our clients gifting initiatives through impactful branded merchandise, creative packaging and thoughtful collateral.
  • #remotelife: You love the freedom remote work brings, and you know that with great freedom comes great responsibility. You’re ready for both.

Compensation Package:

  • $70-85k DOE
  • Open vacation / PTO policy
  • Company subsidized health insurance
  • 401k (US)
  • Annual company-wide winter break and summer weekend, and generous holiday calendar
  • Monthly personal holiday (the Brilliant Self Care Day ✨)