We're seeking a seasoned Account Manager to be the face of Brilliant for our clients! Brilliant cultivates the best corporate gifting experiences for global brands through personal white-glove service, fantastic gift selections / retail genius, and thoughtful, user-friendly software.

We're looking for someone with a strategic sparkle and passion for steering clients toward triumph! This role involves teaming with clients to create positive experiences and drive revenue growth. If you're a great communicator and a pro at retaining and nurturing client connections, step right up! And, hey, get ready for a wild ride - this role requires light travel with clients across multiple time zones.

Responsibilities:

Develop, execute, and continually evolve thoughtful account strategies to ensure clients receive and perceive maximum value from working with Brilliant.
Oversee client accounts as the primary strategic point of contact, ensuring exceptional service delivery and continuous value addition to client projects, helping ensure account retention.
Manage sales targets, engaging with prominent global clients to foster growth opportunities for Brilliant.
Systematically build (and/or facilitate) productive relationships at all levels within the client organization.
A quick study, you’re an expert in our tech stack, including our proprietary software, Vitally, Notion, and more.
Cultivate trust and rapport with clients, serving as a dependable advisor.
Proactively identify and capitalize on upselling opportunities throughout the customer journey to drive business expansion.
Be a true expert in, and masterful communicator of, the Brilliant value prop and ecosystem.
Represent and advocate for the client cross-functionally within Brilliant.

About you:

Minimum of 2 years experience in enterprise sales and relationship management.
Bachelor's degree or equivalent in a related field.
Background in technology, design, or marketing industries is preferred.
Strong communication skills, both written and verbal, with a penchant for detail and confidence in expression.
Proven ability to juggle multiple projects simultaneously while maintaining quality and efficiency.
Collaborative mindset, adept at fostering cross-functional solutions.
A true team player, willing and able to serve beyond your immediate responsibilities in support of your client.
Strategic thinking capabilities, capable of envisioning long-term success for clients and the company.
Self-motivated and comfortable working independently.
Expertise in building relationships and growing client accounts.
Curiosity, empathy, and strong business acumen.
Versatile communication skills, strong presentation skills, and the ability to intuitively adapt communication styles and channels to suit the context.
Exposure to corporate gifting, promotional products, employee experience SaaS tools, or RevOps SaaS tools (as buyer or seller).
Experience in mid-market / enterprise sales or account management.

Compensation

65 - 85k with 20% incentive based compensation (or more for exceeding targets)